Refund or exchange policy
Exceptional customer satisfaction is our priority, if you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund* or exchange. Shipping fees are not refundable (minimum amount to be charged : 50$). Many retailers charge a restocking fee for returns; we don’t charge you a cent.
*Custom designs, 3D designs and/or custom made items and/or orders are not exchangeable and or refundable.
*To obtain a full refund, pieces must be returned in their original state and appearance, in their original packaging, without any scratches and without having been worn at any time.
*Please make sure to contact us by email or telephone to obtain your Refund or Exchange authorization number.
If you have any question regarding this Refund or Exchange Policy, you can contact us at:
1117 Ste-Catherine W. Suite 407
What our clients say about us
Excellent service et produits. Philippe prend le temps de bien vous expliquer les différents critères pour bien choisir une bague de fiançailles, il s'ajuste en fonction de vos critères et votre budget et ne met aucune pression. Je recommande fortement.
Personalized and excellent service!! My boyfriend proposed with this exquisite ring and I couldn't be happier ! Went in to get the ring size adjusted and it was done in the blink of an eye! Top-notch work! Thanks Philippe & Co., I'm a happy girl!
Great jewelry work, from wedding rings to bracelet and necklaces. Strong customer service, would recommend Philippe and his team any day.
Impressed “Philippe & Co. was highly recommended by friends of our family so we decided to include them in our “to visit” list… and we are so glad we did! We were simply impressed. We met with Philippe himself and he recommended some beautiful choices for the wedding. The ring we selected is to die for and I could not have asked for better.
Never thought I could afford such a quality piece “When girlfriends start talking about diamonds, guys automatically hear the sound of the cash register pumping out the money. At Philippe & Co., you don’t get lower tier quality so you need to invest, but when I compared to the “big brand” shops, I was able to get her a surprisingly high quality piece, at a more than reasonable price. Bottom line is that she loves the ring I got for her and I got a truckload of “points” in return!
Treated like royalty “I imagined the process of purchasing fine jewelry as being quite long, complex and honestly, a bit snobbish. The reality was quite opposite – very polite, respectful of our tastes and requests, to the point. The whole experience made us feel like we were royalty...
Made her friends jealous... still today! “The unexpected truth? All her friends are terribly jealous of her beautiful ring… still today! I could not ask for a better effect and I instantaneously became the best husband-to-be, ever! Thanks for your great service!”