Shipping policy
We provide fast, reliable shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.
Shipping Methods & Times
All orders will be shipped via FedEx. Please allow 3-10 business days to receive your order. Items on special order may take longer. You may verify the status of your order and shipment by contacting Customer Service at 1-514-284-7445 or via info@philippeandco.ca
If you wish to validate the timeframe of delivery before passing your order, please contact our Customer Service at 1-514-284-7445 or via info@philippeandco.ca
Please note: We only ship your order once it has passed through our thorough quality control. Loose diamonds are shipped immediately after passing inspection. All other jewelry and engagement rings will be shipped in one to two weeks, depending on the production schedule of the item(s).
For your protection, Philippe & Co. always:
- Insures and registers all items for their full value
- Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.
- Requires that all deliveries be made to a physical business or home address
- Disallows delivery to PO Box addresses
- Requires a signature for the package
- Allows for an alternative shipping address
We suggest that any credit card order be shipped to a valid address on file with the credit card company. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.